Healthcare at home

We understand many folks are taking extra caution in deciding when they can leave their homes or where they can go. It’s extremely important to keep your guard up regarding safe outings until we have a COVID-19 vaccine. While NCH works very hard to maintain a safe environment at all of our locations, sometimes a better option for non-life threatening care is a telehealth, audio or video virtual visit with one of our Medical Group providers.*

An audio virtual visit is a one-to-one phone call with you and your provider. A video virtual visit is another way to get medical care virtually via video chat. You can have a secure, private visit from the comfort of home — or wherever you happen to be. We offer two types of video virtual visits: Individual and group.

Audio virtual visits are appropriate for those who don’t own a smartphone or are uncomfortable using a computer. For those regular users of the internet, video virtual visits are easy and secure. When you call to schedule an appointment, ask your healthcare provider’s office which type of appointment will work for you. If your provider decides it’s appropriate for your situation, he or she will work with you to find a time that’s convenient and will get your appointment scheduled.

If you haven’t yet, be sure to sign up for NCH MyChart before the virtual visit as you’ll need an account.

Log in to NCH MyChart, before the virtual visit.

Anyone over 18 can request a video virtual visit. Prior to the call, if using a computer, test your connection by using these quick steps:

1. Test your video, audio and network connection by following the link: https://zoom.us/test              

2. Launch in Google Chrome as it is the recommended browser

3. When in your video visit, you can join with computer audio or a phone call to hear your provider

If using your cell phone for the visit, follow these steps:

1. Make sure to download the MyChart Mobile app for your device:

• iOS: https://itunes.apple.com/us/app/mychart/id382952264?mt=8         
• Android: https://play.google.com/store/apps/details?id=epic.mychart.android&hl=en              

2. Make sure to download the Zoom app for your device:

• iOS: https://itunes.apple.com/us/app/id546505307 
• Android: https://play.google.com/store/apps/details?id=us.zoom.videomeetings      

3. Make sure to enable microphone and camera access for the Zoom app.

Virtual visits are safe and private. We have always maintained pride in exceeding Health Insurance Portability and Accountability Act (HIPAA) security requirements and the Zoom platform uses a client authentication process which confirms the identity of each participant attempting to join a meeting. Each session uses unique per-client, per-session parameters. Each authenticated participant must have access to these session parameters to join the meeting successfully.

If you end up requiring additional support to use MyChart, please reach out to the NCH Help Desk at 847-618-4357.

*For any serious injury, signs of stroke or possible heart attack, please call 911 and be safely transported to our Emergency Department for immediate care.