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Hospital Policies

What you can expect from us as a patient

While you are a patient at Northwest Community Hospital, we will do our best to respect your personal rights. You may expect from us:

  • Considerate and respectful care in a safe and secure setting
  • Protection of your right to privacy and confidentiality of health, social, personal, and financial information
  • Clear and concise explanations about your condition, proposed treatments or procedures
  • Information about the outcomes of care, including unanticipated outcomes
  • The benefits or drawbacks of the proposed treatments, expected recuperation and the likelihood of success of treatments or procedures
  • Willingness to let you and your family take the lead in decision-making regarding your care and treatment
  • Compliance with your request to refuse treatment or to have medically necessary and appropriate treatment provided
  • Information about pain and pain relief measures, and a commitment toward the prevention and/or control of pain
  • Freedom from any type of abuse, harassment, and/or discrimination
  • Compliance with your advance directives, including withholding resuscitative services and withdrawing life-sustaining treatment
  • Access to protective services, from counseling to guardianship, to help you reach your maximum level of independence
  • Providers of direct care will identify themselves and their credentials
  • Commitment to meeting the Center for Medicare and Medicaid Services’ Conditions of Participation standards regarding patient rights
  • Notice of non-coverage by Medicare or advanced beneficiary notice notification in the case of select outpatient services
  • Compliance with your right to freely communicate with others to the extent that you are able
  • Access to an interpreter, your own or the Hospital’s, if you do not speak English, at no cost to you
  • Access to auxiliary aids and services for the visually and hearing impaired, at no cost to you
  • Spiritual Care services available through hospital chaplains
  • Assistance in obtaining financial aid or counseling, if needed
  • Attentive, courteous responses to any concerns or complaints you and your family may have
  • Prompt notification of a family member, or designated representative, and your own physician of your admission to the hospital
  • Freedom from seclusion or restraints of any kind that are not medically necessary
  • Access to the information contained in your medical record within a reasonable time frame

Click here to view this information in Spanish


What we expect from you as a patient

While you are our patient, we kindly ask of you to:

  • Be considerate of your fellow patients and their families
  • Provide accurate and complete information about any past illnesses, previous hospitalizations, medications and other facts that may affect your healthcare
  • Ask us for pain relief when any pain first begins, and work with your doctor or nurse to develop a pain management plan
  • Advise us if you don’t understand any instructions we give you
  • Contact a financial counselor at extension 4542 or 4539 if you have questions or concerns about paying your hospital bill
  • Review the privacy notice given to you during registration and understand that we will use your name, location in the facility, general condition and religious affiliation unless you object

If you need help, patient representatives are available to:

  • Explain hospital policies and procedures
  • Provide staffing plan information
  • Help you with any problems or concerns you might have

To speak with a patient representative, call 847.618.4390. Your comments will be reviewed and appropriate actions will be taken.

If you are unable to resolve your complaint in this matter you may contact:

  • Illinois Department of Public Health’s 24-hour, toll-free Central Complaint Registry at 800.252.4343. TTY (hearing impaired use only) at 800.547.0466.
  • Write to the Illinois Department of Public Health, Division of Healthcare Facilities and Program, 525 W. Jefferson St., Springfield, IL 62761. Their fax number is 217.782.0382.
  • You may also submit an unresolved or unaddressed patient care or safety concern to The Joint Commission, Office of Quality Monitoring at The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181, or email to: or call 800.994.6610

Click here to view this information in Spanish.

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Last Updated 04/10/2009