About NCH • Mission & Vision

NCH Mission – to provide quality, compassionate healthcare services to the people of the northwest community

NCH Vision – to be recognized as a leader in creating the 21st century hospital through the innovative use of a caring culture, clinical expertise and advanced technologies.

Values and Guiding Principles

Customer Focus:
Total customer satisfaction for internal and external customers.

Community Needs:
High quality, compassionate healthcare designed to meet the community’s stated needs.

Excellence:
Our way of life: consistently superior performance and continuous quality improvement.

Ethical Behavior:
Integrity, honesty and fairness in everything we do.

Fairness:
Belief in the worth and dignity of the individual without bias or prejudice, our foundation for all interactions.

Financial Reasonableness:
Careful planning for future trends, wise stewardship of resources, high quality service at a reasonable cost.